Terms and Conditions
These Terms and Conditions ("Terms") govern your use of the website at neuraxissystems.com and the software development services provided by Neuraxis Systems Limited ("Neuraxis Systems", "we", "us", or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.
1. About Us
Neuraxis Systems Limited is a company registered in England and Wales. Our registered office is at Cobalt Square, 83-85 Hagley Road, Suite 2a, 6th Floor, Birmingham, B16 8QG, England.
You can contact us at support@neuraxissystems.com or by telephone on 07988 972534.
2. Use of Our Website
You may use our website for lawful purposes only. You must not:
- Use the website in any way that breaches applicable local, national, or international law or regulation.
- Attempt to gain unauthorised access to our website, servers, or any connected systems.
- Introduce viruses, malware, or other harmful material.
- Reproduce, duplicate, copy, or resell any part of the website without our prior written consent.
We reserve the right to restrict or terminate access to our website at any time without notice if we believe these Terms have been breached.
3. Our Services
Neuraxis Systems provides custom software development services, including web applications, mobile applications, and systems automation for business and domestic clients. Specific deliverables, timelines, and fees for each project will be set out in a separate proposal, statement of work, or contract agreed between you and us ("Project Agreement").
In the event of any conflict between these Terms and a Project Agreement, the Project Agreement shall take precedence for that specific project.
4. Quotations and Engagements
Any quotation or estimate we provide is valid for the period stated in the quotation or, if no period is stated, for 30 days from the date of issue. A project engagement begins only when both parties have agreed to the scope, pricing, and terms in writing and, where applicable, any required deposit has been received.
5. Client Responsibilities
To enable us to deliver our services effectively, you agree to:
- Provide accurate, complete, and timely information, feedback, and materials required for the project.
- Designate a point of contact with authority to make decisions on your behalf.
- Review and approve deliverables within agreed timeframes.
- Ensure that any content, data, or materials you supply do not infringe third-party rights or violate applicable laws.
Delays caused by late feedback, incomplete information, or changes in scope may affect project timelines and costs.
6. Fees and Payment
Fees for our services will be as set out in the relevant Project Agreement. Unless otherwise agreed:
- Invoices are payable within 14 days of the invoice date.
- We may require a deposit or staged payments before commencing or continuing work.
- Late payments may incur interest at the rate permitted under the Late Payment of Commercial Debts (Interest) Act 1998.
- We may suspend work if payment is overdue by more than 14 days after written notice.
All quoted fees are exclusive of VAT unless stated otherwise. VAT will be added where applicable at the prevailing rate.
7. Intellectual Property
Unless otherwise agreed in writing:
- We retain ownership of all pre-existing materials, tools, frameworks, libraries, and know-how used in delivering our services.
- Upon receipt of full payment, ownership of the bespoke deliverables created specifically for your project will transfer to you, subject to any third-party licences embedded in the deliverables.
- We may use general skills, knowledge, and experience gained during a project in future work, provided no confidential information is disclosed.
8. Confidentiality
Both parties agree to keep confidential any non-public business, technical, or financial information received from the other party in connection with a project or enquiry. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
9. Warranties and Disclaimers
We warrant that our services will be performed with reasonable skill and care in accordance with the agreed Project Agreement. Except as expressly stated, all services and website content are provided "as is" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee that our website will be uninterrupted, error-free, or free from security vulnerabilities, though we take reasonable steps to maintain its availability and security.
10. Limitation of Liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under English law.
Subject to the above, we shall not be liable for any indirect, incidental, special, or consequential loss or damage, including loss of profits, revenue, data, or business opportunity. Our total liability to you for any claim arising out of or in connection with our services or these Terms shall not exceed the total fees paid by you to us for the relevant project in the 12 months preceding the claim.
11. Termination
Either party may terminate a Project Agreement in accordance with its terms. We may terminate or suspend services immediately if you breach these Terms or fail to make payment when due. Upon termination, you shall pay for all work completed up to the termination date and any non-cancellable costs incurred on your behalf.
12. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when the Terms were last revised. Continued use of our website after changes are posted constitutes acceptance of the updated Terms. For ongoing projects, the Terms in effect at the time of the Project Agreement will apply unless otherwise agreed.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, subject to any mandatory rights you may have as a consumer under applicable law.
14. Contact
If you have any questions about these Terms, please contact us at support@neuraxissystems.com or write to us at our registered office address above.